Post by asadul8555 on Feb 25, 2024 9:25:39 GMT
The relationship between the company and the customer must be maintained at all stages of the negotiation, including after the sale is finalized. If you simply let the customer walk away, you are making a mistake, as the attention and value given to the consumer makes them like your brand. This way, they can repurchase the products and services you offer. A customer, when well served, also promotes your business to family and friends, increasing the company's visibility. To make all this a reality, there are some simple steps to follow during post-sales that may be enough for the customer to remember your store and become a loyal consumer . In this article you will: • Learn what after-sales is • Receive tips for carrying it out in your company • Understand its importance in business What is after-sales As the name suggests, it is the moment after the sale, that is, everything you do (or don't do) to demonstrate your interest in the customer, recognizing them as an essential part of your business and offering a good service. . This support, in addition to resolving any doubts, responding to requests and listening to suggestions and complaints, must be a space used to make the customer feel valued as a consumer. The company must use this opportunity to listen to all customer requirements and observations, with the aim of improving service , increasing the satisfaction rate of all customers and, consequently, building customer loyalty and generating more and more recommendations and sales.
How to carry out efficient after-sales We've brought you some tips on how after-sales works and what steps you should follow to start putting it into practice too. 1. Keep in touch with the consumer To initiate contact with the consumer, whether via phone or email, you can ask if they need something, send ideas for complements to purchases they have already made with you, offer discount coupons or send news within the niche that interests him. Good personalized communication will make you get to know Asia Phone Number List your consumer and make them feel special. But take it easy, okay? Don't contact him just with the aim of selling, prioritize more humanized and affective communication. Offer help, show that you are always willing to find what they want and send personalized cards with special discounts on commemorative dates, such as the customer's birthday. 2. Be organized To offer after-sales actions, you need to have your customers' data and information organized, containing their contact details and purchase history, better understanding their preferences and opening up the possibility of pleasing them more easily with offers and news that suit their taste. . Keep all of this filed in a notebook, client record system, or spreadsheet. 3. Offer support All after-sales service must offer support.
The customer, when purchasing a product, may have doubts about its use or simply wish to make complaints and compliments to the company. To this end, telephone numbers, contact emails and opening hours must always be in visible and easily accessible locations, so that consumers do not need to waste their time looking for ways to speak to support, adding this as yet another negative experience. with your business. If you offer a return deadline, stick to it, as the sooner the response reaches the customer, the better. To achieve this, it is important to have a responsible, empathetic team that has emotional intelligence to move this sector forward. 4. Carry out satisfaction surveys And, to ensure that the company is offering a good service, conduct a post-sales satisfaction survey, asking the customer about their experience during the purchase and afterward. The survey can be over the course of a call, a short questionnaire via social media, or even a longer form sent via email. Remember to always ask objective questions and give the option of quick answers such as yes or no, or scales from 0 to 10. How important is after-sales? These actions are essential to make your company remembered by customers, as you demonstrate that you care about their opinion — and not just your revenue.
How to carry out efficient after-sales We've brought you some tips on how after-sales works and what steps you should follow to start putting it into practice too. 1. Keep in touch with the consumer To initiate contact with the consumer, whether via phone or email, you can ask if they need something, send ideas for complements to purchases they have already made with you, offer discount coupons or send news within the niche that interests him. Good personalized communication will make you get to know Asia Phone Number List your consumer and make them feel special. But take it easy, okay? Don't contact him just with the aim of selling, prioritize more humanized and affective communication. Offer help, show that you are always willing to find what they want and send personalized cards with special discounts on commemorative dates, such as the customer's birthday. 2. Be organized To offer after-sales actions, you need to have your customers' data and information organized, containing their contact details and purchase history, better understanding their preferences and opening up the possibility of pleasing them more easily with offers and news that suit their taste. . Keep all of this filed in a notebook, client record system, or spreadsheet. 3. Offer support All after-sales service must offer support.
The customer, when purchasing a product, may have doubts about its use or simply wish to make complaints and compliments to the company. To this end, telephone numbers, contact emails and opening hours must always be in visible and easily accessible locations, so that consumers do not need to waste their time looking for ways to speak to support, adding this as yet another negative experience. with your business. If you offer a return deadline, stick to it, as the sooner the response reaches the customer, the better. To achieve this, it is important to have a responsible, empathetic team that has emotional intelligence to move this sector forward. 4. Carry out satisfaction surveys And, to ensure that the company is offering a good service, conduct a post-sales satisfaction survey, asking the customer about their experience during the purchase and afterward. The survey can be over the course of a call, a short questionnaire via social media, or even a longer form sent via email. Remember to always ask objective questions and give the option of quick answers such as yes or no, or scales from 0 to 10. How important is after-sales? These actions are essential to make your company remembered by customers, as you demonstrate that you care about their opinion — and not just your revenue.